Privacy Policy

Last Updated: June 10, 2026

1. Introduction

Welcome to Primelux Padel. We are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services, website, or mobile application.

2. Information We Collect

Personal Information

We may collect the following personal information:

Full name
Phone number
Email address
Date of birth (if required)
Profile photo (optional)

Booking and Transaction Information

Court booking history
Payment history
Promotional vouchers and discounts used

Technical Information

IP address
Device information
Operating system
Application usage logs

3. How We Use Your Information

We use your information to:

Process court reservations and payments
Manage user accounts
Send booking confirmations and notifications
Provide customer support
Inform you about promotions, events, and updates
Improve our services, platform performance, and security

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information with:

Payment service providers
Operational and technology partners supporting our services
Government authorities or law enforcement agencies when required by applicable laws and regulations

6. Cookies and Similar Technologies

Our website and application may use cookies and similar technologies to:

Remember user preferences
Improve user experience
Analyze service performance and usage trends

7. Your Rights

You have the right to:

Access your personal information
Update or correct your information
Request the deletion of your account and personal data, subject to legal obligations
Opt out of certain marketing communications

8. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website or application with the updated effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Primelux Padel
Email: support@primeluxpadel.com
Phone: +62 XXX XXXX XXXX

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.